Desktop Support Technician
Boston Networks, LLC Boston Networks, LLC Stoneham, MA Stoneham, MA Full-time Full-time $60,000 - $80,000 a year $60,000 - $80,000 a year 1 day ago 1 day ago 1 day ago This is NOT a position for someone that lives outside the Boston Area.
Experience with the following technologies is a MUST.
- Basic Network Technologies - DHCP/DNS/IP Subnets - Microsoft Office365 - Client is a heavy user and advanced knowledge of O365/Sharepoint/Azure is required - Windows 11 troubleshooting - Device Manager/Firewall/Command Prompt About Us Boston Networks is a Managed IT Services Provider that specializes in all-inclusive technology outsourcing.
We provide IT support by phone and chat, technical consulting, and security / compliance solutions.
Position We are looking for a Full-Time Support Technician that will be stationed at one of our clients full time.
The client is a pharmaceutical company in Waltham, MA.
This position requires both customer service skills as well as technical skills.
Both are equally as important The primary responsibilities of the technician will be interacting with users in-person, gaining knowledge of the problem, and working with customer to resolve.
Detailed documentation will be required throughout the lifecycle of the ticket, as well as ownership and responsibility for seeing it through to completion.
Additional responsibilities are:
- Training on and working with Networking, Microsoft Azure, and advanced technologies like AI - Setting up new computers - Completing certifications and training to advance knowledge and skillset Preferred Experience Experience at another MSP (Managed Service Provider) is a plus Experience with the following is a plus - Firewalls/Routers - Sharepoint/Teams Administation - Ethernet crimping/testing - Ticketing Systems - Connectwise/Continuum Other Requirements Attention to detail, organization, punctuality, and most importantly professionalism over the phone Must have a working car and a valid driver's license Must have a working telephone Must be able to pass a criminal background check Must be authorized to work in the US Must be able to work on a ladder and lift 50 pounds Education Requirements None Compensation Salary plus
Benefits:
Health, Dental, Retirement.
Generous PTO (Paid Time Off) and Holidays Apply Please send resume and salary requirements No Phone Calls Please Job Type:
Full-time Salary:
$60,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Stoneham, MA 02180:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) IT Support:
1 year (Required) License/Certification:
Drivers License (Required) Work Location:
In person Job Type:
Full-time Pay:
$60,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Stoneham, MA 02180:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) IT Support:
1 year (Required) License/Certification:
Drivers License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Experience with the following technologies is a MUST.
- Basic Network Technologies - DHCP/DNS/IP Subnets - Microsoft Office365 - Client is a heavy user and advanced knowledge of O365/Sharepoint/Azure is required - Windows 11 troubleshooting - Device Manager/Firewall/Command Prompt About Us Boston Networks is a Managed IT Services Provider that specializes in all-inclusive technology outsourcing.
We provide IT support by phone and chat, technical consulting, and security / compliance solutions.
Position We are looking for a Full-Time Support Technician that will be stationed at one of our clients full time.
The client is a pharmaceutical company in Waltham, MA.
This position requires both customer service skills as well as technical skills.
Both are equally as important The primary responsibilities of the technician will be interacting with users in-person, gaining knowledge of the problem, and working with customer to resolve.
Detailed documentation will be required throughout the lifecycle of the ticket, as well as ownership and responsibility for seeing it through to completion.
Additional responsibilities are:
- Training on and working with Networking, Microsoft Azure, and advanced technologies like AI - Setting up new computers - Completing certifications and training to advance knowledge and skillset Preferred Experience Experience at another MSP (Managed Service Provider) is a plus Experience with the following is a plus - Firewalls/Routers - Sharepoint/Teams Administation - Ethernet crimping/testing - Ticketing Systems - Connectwise/Continuum Other Requirements Attention to detail, organization, punctuality, and most importantly professionalism over the phone Must have a working car and a valid driver's license Must have a working telephone Must be able to pass a criminal background check Must be authorized to work in the US Must be able to work on a ladder and lift 50 pounds Education Requirements None Compensation Salary plus
Benefits:
Health, Dental, Retirement.
Generous PTO (Paid Time Off) and Holidays Apply Please send resume and salary requirements No Phone Calls Please Job Type:
Full-time Salary:
$60,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Stoneham, MA 02180:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) IT Support:
1 year (Required) License/Certification:
Drivers License (Required) Work Location:
In person Job Type:
Full-time Pay:
$60,000.
00 - $80,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Retirement plan Schedule:
8 hour shift Monday to Friday Ability to commute/relocate:
Stoneham, MA 02180:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer Service:
1 year (Required) IT Support:
1 year (Required) License/Certification:
Drivers License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
